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Crucial
Confrontations Seminar
Tools for Resolving Broken Promises,
Violated Expectations, and Bad Behavior |
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We
invite you to attend a special introductory workshop
on
Crucial Confrontations: Tools for Resolving
Broken Promises, Violated Expectations, and Bad
Behavior
The latest release from McGraw-Hill
and the New York Times bestselling authors at
VitalSmarts.
Crucial
Confrontations Seminar
Date/Time
November
5, 2004, 9:00 – 11:30 a.m.
Location
Columbus
Convention Center
400 North High Street
Columbus,
OH 43215
Pricing
1-5 people: $95 each
6-24 people: $75 each
25-49 people: $60 each
50-99 people: $50 each
100+ people: $45 each
REGISTRATION
NOW OPEN
More
dates and locations coming soon!
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MASTER Crucial
Confrontations
and never walk away from another conflict
again!
Why is that
important? Because your ability to master crucial confrontations
will have a huge impact on the quality of your life,
the health of your relationships, and the business results
you achieve. |
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What is a Crucial
Confrontation?
Behind the
problems that routinely plague organizations and families,
you’ll find individuals
who are either unwilling or unable to deal with failed
promises. Others have broken rules, missed deadlines,
failed to live up to commitments, or just plain behaved
badly—and nobody steps up to the issue. Accountability
suffers and new problems spring up.
For example:
- An
employee speaks to you in an insulting tone that
crosses the line between sarcasm and insubordination.
Now what?
- Your
son walks through the door sporting colorful
new body art that raises your blood pressure by forty
points. Speak now, pay later.
- An accountant
wonders how to step up to a client who is violating
the law. Can you spell unemployment?
- A nurse
worries about what to say to an abusive physician.
She quickly remembers “how
things work around here” and decides
not to say anything.
Crucial
Confrontations teaches you how to deal with violated
expectations in a way that solves the problem at
hand and doesn’t harm
the relationship—and
in fact, even strengthens it. |
Join
One of the Authors
Ron McMillan is
vice president of consulting services and a co-founder
of VitalSmarts, a company whose mission is to help individuals,
teams, and organizations become measurably more vital.
Ron holds advanced degrees in sociology and organizational
behavior. He cofounded Covey Leadership Center and was
vice president of research and development there for seven
years. He researched, codesigned, and codelivered a comprehensive
leadership development program which, to date, has benefited
more than forty thousand executives and managers at AT&T.
Clients include Browning Arms, Saturn Division of GM, the U.S.
Army Corps of Engineers, Hewlett-Packard, Intel, Procter & Gamble,
Westinghouse, the U.S. Air Force, Aetna, Disney, and many
other organizations. For more than twenty years, Ron has
taught and consulted around topics including team development,
personal vitality, corporate culture, quality improvement,
and paradigm shifting. He has worked with a broad variety
of groups, ranging from union and first-level managers to
CEOs and corporate executives and is a frequent keynote speaker.
Ron has participated in more than 200 media interviews as
a subject matter expert. |
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Take
the first steps…Don’t miss this unique opportunity
to meet with an author of Crucial Confrontations: Tools
for Resolving Broken Promises, Violated Expectations, and
Bad Behavior and take the first steps toward mastering your crucial
confrontations.
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QUESTIONS?
Need more details?
Please don't hesitate to contact
us
(740) 453-4547
[email protected]
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