Just about every
day, you have a high-leverage interaction with someone that
will have a long-term impact on your success. Whether you're
working through a tough issue with a major customer or having
a sensitive interaction with a team member, if you don't succeed
in these crucial conversations, you won't get the results
you need to become the "best of the best."
For
example, when was the last time you were faced with a crucial
conversation such as this?
- A colleague
has just missed a critical deadline. What do you
say?
- Your boss' leadership
style is smothering you. You hesitate to speak up.
- Your team has
been getting bad results. No one wants to speak up
and no one wants to find out why.
- Important
issues are not brought up in a timely manner to those
who can do something about them. Only those near the water
cooler hear the issues.
- One of your
best employees has accused another of racism. He
continually labels others who are not "the same" as him.
- You find yourself
disagreeing with your boss and yet your head bobs
up and down like you are a fully supportive puppet. The
last person who disagreed was "shot on sight."
- One of your
employees loses her temper and yells at customers
about twice a week. When you bring it up with her, she blames
others.
- Top performers
are leaving, and poor performers are not challenged.
Top performers are disgusted that others get away with as
much as they do.
Dialogue
is a tested cure for communication problems. How we speak
up and listen during crucial conversations makes all the difference.
During
the last 25 years, we have surveyed almost a half million
people, interviewed over 5,000 individuals, and worked with
hundreds of organizations to discover the best solution to
communication problems.
Here's what we've
found:
- The biggest
driver of productivity is how people talk with those who
perform poorly.
- The two indicators
of team excellence are: 1) how people handle disagreements
with the boss; 2) how teammates handle problems with each
other.
- The most influential
people are those who skillfully bring up subjects that others
run away from.
- The biggest
predictor of safety is whether people challenge those who
violate safety rules.
- The driver of
diversity is how individuals deal with the offensive actions
of others in ways that are candid and respectful.
By studying influential
individuals, effective teams, and productive organizations,
we've identified the principles and skills they use to master
these kinds of crucial conversations. In skilled hands, these
crucial conversations move to dialogue. If handled poorly,
they degenerate into silence or violence.
Crucial
Conversations has produced dramatic results for thousands
of individuals and organizations. Here's what people are saying:
"When
VitalSmarts began working with our executive team we were
uncertain about how we would ever know whether our investment
of time, money and effort produced any real business improvement.
Now, four years later, those questions have been more than
answered to our satisfaction. Not only have we been able to
create measurable changes in behavior but we also know that
these improvements in "critical behaviors" are fundamental
to our effectiveness as a business.
We
now have hard evidence that these changed behaviors help drive
our productivity, costs and quality. Also, we have confidence
that they were essential to our winning the Joint Strike Fighter
program and will be mandatory for now delivering upon our
promise."
Dain Hancock
President, Lockheed Martin Aeronautics Company
"When
I took over the business billing organization at AT&T;, we
had 18 months to make 30% improvements in quality, 50% reductions
in cost and dramatically improve our ability to meet schedule
with new software releases. Had we not made a serious leadership
commitment to practicing the skills we learned from DialogueSmarts,
these goals would not have been a stretch, they would have
been impossible. The Crucial Conversations skill set was not
only vital to our ability to deliver these results, it enabled
us to achieve them in just under 12 months."
Michael Miller
AT&T;
As
a result of this training seminar, you will see lasting and
meaningful positive change in your personal life, in your
career, and in you organization.
Don't just take
our word for it.
Call us at 740-453-4547
or REGISTER ONLINE to enroll
in this seminar, and you'll be able to see for yourself the
positive impact Crucial Conversations will have on you and
your organization. And, don't hesitate to call with any questions,
we'd love to give you more details.
Our
promise is that by implementing the principles and tools
from this training, you will significantly improve in areas
such as:
- Performance-giving
feedback to poor performers
- Productivity-confronting
teams and individuals who consistently let you down
- Teamwork-challenging
a peer who disappoints you, or a boss whose leadership style
is hurting the team
- Change Management-talking
to leaders who don't walk the talk around change; or admitting
you don't have the skills needed to support changes
- Quality-talking
with those who fail to support quality processes
- Significant
Relationships-speaking with a loved one about differences
in values or about habits that annoy you
- Safety-approaching
those who violate safety practices
- Diversity-confronting
those who behave disrespectfully
- Meetings-speaking
up when things get off track and suggesting how to improve
them
And many more areas
that will measurably improve your individual, team, and organizational
results. And, we'll show you what it will take to transfer
these powerful tools to your organization and take you from
good to best. We have developed several very effective delivery
methods that will help you implement these materials in your
organization once you've experienced the introductory training.
These methods range from our consultants training the materials
on-site for you, to certifying your trainers, to our revolutionary
leader-led training system.
Crucial
Conversations WORKS . . . we guarantee it!
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