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Why "Crucial Conversations"?

Crucial conversations are characterized by high stakes, strong emotions, and varied opinions.

Why are they important?

Because there’s a direct correlation between crucial conversations, dialogue, and success.

When people are in the throes of a high-risk conversation, much hangs in the balance. Fortunately, when people are able to honestly and accurately discuss all the relevant issues - including facts, opinions, theories, and feelings - they make better choices. They identify problems early. They make better decisions. They take better action. They strengthen relationships.

In short, they get better results.

Crucial Conversations: Tools for Talking When Stakes are High is based on research repeated in two dozen industries involving more than 20,000 employees. This research has correlated crucial conversations practices with:

  • Increased productivity
  • Improved quality
  • Reduced defects
  • Increased leadership effectiveness
  • Greater inter-and intra-team cooperation
  • Accelerated change implementation
  • Enhanced individual influence
  • Improved diversity practices
  • Reduced safety incidents
  • Etc., etc.

In a nutshell, here’s what the researchers found:

  • All relationships, families, teams, and organizations have problems.
  • The difference between good organizations and the best is not how many problems they have - it’s how respectfully and rapidly problems get solved.
  • People’s ability to confront emotionally and politically risky topics (crucial conversations) with each other is the #1 predictor of rapid problem-solving.
  • If you want to become unstuck and improve your results and relationships, you need to improve your ability to deal with crucial conversations.
  • When faced with crucial conversations, you have only three options - avoid them, deal with them badly, or deal with them well.

Crucial Conversations teaches the skills for dealing with them well.


"Why Crucial Conversations?" VitalSmarts, a Southam Consulting, LLC strategic partner.

Southam Consulting & Vital Smarts

Southam Consulting has partnered with Vital Smarts to provide the following tools and resources to get you headed in the right direction.

Facing a Crucial Conversation? Don't know how to start? Contact Southam Consulting.

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