What is a "Crucial Conversation"? Crucial Conversations the Book Public Seminars Style Under Stress Test "Silence Kills" White Paper Why Crucial Conversations? "8 Easy Tips" Testimonials Audio Mastery Course "Level 3 Change for Good" White Paper   Why "Crucial Conversations"? Crucial conversations are characterized by high stakes, strong emotions, and varied opinions. Why are they important? Because there’s a direct correlation between crucial conversations, dialogue, and success. When people are in the throes of a high-risk conversation, much hangs in the balance. Fortunately, when people are able to honestly and accurately discuss all the relevant issues - including facts, opinions, theories, and feelings - they make better choices. They identify problems early. They make better decisions. They take better action. They strengthen relationships. In short, they get better results. Crucial Conversations: Tools for Talking When Stakes are High is based on research repeated in two dozen industries involving more than 20,000 employees. This research has correlated crucial conversations practices with: Increased productivity Improved quality Reduced defects Increased leadership effectiveness Greater inter-and intra-team cooperation Accelerated change implementation Enhanced individual influence Improved diversity practices Reduced safety incidents Etc., etc. In a nutshell, here’s what the researchers found: All relationships, families, teams, and organizations have problems. The difference between good organizations and the best is not how many problems they have - it’s how respectfully and rapidly problems get solved. People’s ability to confront emotionally and politically risky topics (crucial conversations) with each other is the #1 predictor of rapid problem-solving. If you want to become unstuck and improve your results and relationships, you need to improve your ability to deal with crucial conversations. When faced with crucial conversations, you have only three options - avoid them, deal with them badly, or deal with them well. Crucial Conversations teaches the skills for dealing with them well. "Why Crucial Conversations?" � VitalSmarts, a Southam Consulting, LLC strategic partner. Southam Consulting & Vital Smarts Southam Consulting has partnered with Vital Smarts to provide the following tools and resources to get you headed in the right direction. Facing a Crucial Conversation? Don't know how to start? Contact Southam Consulting.

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