Why
"Crucial Conversations"?
Crucial conversations
are characterized by high stakes, strong emotions, and varied opinions.
Why are they
important?
Because there’s
a direct correlation between crucial conversations, dialogue, and
success.
When people
are in the throes of a high-risk conversation, much hangs in the
balance. Fortunately, when people are able to honestly and accurately
discuss all the relevant issues - including facts, opinions,
theories, and feelings - they make better choices. They identify
problems early. They make better decisions. They take better action.
They strengthen relationships.
In short, they
get better results.
Crucial
Conversations: Tools for Talking When Stakes are High is based
on research repeated in two dozen industries involving more than
20,000 employees. This research has correlated crucial conversations
practices with:
- Increased
productivity
- Improved
quality
- Reduced
defects
- Increased
leadership effectiveness
- Greater
inter-and intra-team cooperation
- Accelerated
change implementation
- Enhanced
individual influence
- Improved
diversity practices
- Reduced
safety incidents
- Etc., etc.
In a nutshell,
here’s what the researchers found:
- All relationships,
families, teams, and organizations have problems.
- The difference
between good organizations and the best is not how many problems
they have - it’s how respectfully and rapidly problems
get solved.
- People’s
ability to confront emotionally and politically risky topics (crucial
conversations) with each other is the #1 predictor of rapid problem-solving.
- If you want
to become unstuck and improve your results and relationships,
you need to improve your ability to deal with crucial conversations.
- When faced
with crucial conversations, you have only three options -
avoid them, deal with them badly, or deal with them well.
Crucial Conversations
teaches the skills for dealing with them well.
"Why Crucial Conversations?"
�
VitalSmarts, a Southam Consulting, LLC strategic
partner.
Southam
Consulting & Vital Smarts |
Southam
Consulting has partnered with Vital Smarts to provide the following
tools and resources to get you headed in the right direction.
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Facing a Crucial Conversation? Don't know how
to start? Contact Southam
Consulting. |